Frequently Asked Questions

Everything you need to know about your Abbott Lyon experience.

How long does shipping take for personalized items?

As each personalized piece is handcrafted to order, please allow 7-10 business days for production before your item is dispatched via your chosen shipping method.

What is your return policy?

We offer a 30-day return window for most items in their original packaging. Please note that personalized or engraved pieces are non-returnable unless they arrive faulty.

Does my jewelry come with a warranty?

Yes, all Abbott Lyon jewelry comes with a 2-year quality guarantee. This covers any manufacturing defects, giving you peace of mind with every purchase.

Can I track my order once it has been shipped?

Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link to monitor your delivery's progress.

What materials are used in your jewelry?

Our jewelry is crafted using high-quality materials, including 18k Gold plating, 18k Rose Gold plating, and polished Stainless Steel, all designed to be water-resistant and durable.

What payment methods do you accept?

We accept all major credit cards, PayPal, and buy-now-pay-later options such as Klarna and Clearpay to make your shopping experience as seamless as possible.